Customer service on Bol.com
Customer service for your Bol.com customers
For many webshops, Bol.com is the most important sales channel in the Netherlands and Belgium. We answer your Bol.com customers’ questions on time and with care, so you can focus on your range and growth.
- Timely, careful answers
- In line with the platform’s rules
- Combined with your webshop and other channels
Selling on Bol.com
Why your Bol.com customer service matters
On Bol.com, good service is not an afterthought. Customers expect a quick answer, and Bol.com monitors how you perform as a seller. Handling customer questions well contributes to happy customers and a strong position on the platform.
Mijnsupportdesk answers your Bol.com customer questions in your seller account, based on a knowledge base with your products and terms. Also selling through your own webshop or other marketplaces? We include those channels in the same way of working.
- Questions about delivery, returns and cancellations
- Product questions before and after purchase
- Complaints handled carefully, according to your policy
- Reporting on question types and bottlenecks
Our approach
How we work for marketplace sellers
In line with platform rules
We respect Bol.com’s guidelines for customer communication.
A knowledge base about your products
Answers based on your product information, delivery terms and returns policy.
One team for all channels
Your webshop, email and phone too? The same people and the same knowledge, everywhere.
Webshops and brands we work with
- Stockpilot
- Cat Elite
- Solfelt
- Excluso
- Fruitkist.nl
Frequently asked questions
Can you work in our Bol.com seller account?
Yes, through the options Bol.com provides for giving users access. We discuss the access needed at the start.
Can you handle returns on Bol.com as well?
We can handle communication around returns and, within the agreements we make with you, initiate the process.
Are you an official Bol.com partner?
No. We are not an official Bol.com partner. We answer customer questions on your behalf, within your account and in line with the platform’s rules.
What does marketplace customer service cost?
That depends on the number of questions, the platforms and the availability you need. After an introduction you receive a tailored proposal.
Related services
Marketplace customer service
Outsource customer questions on Bol.com, Amazon, Kaufland, Cdiscount and Etsy to Mijnsupportdesk. Timely, accurate and in line with each platform’s rules.
Read moreCustomer service for webshops
Outsource your webshop’s customer service. Orders, delivery, returns and complaints handled by a dedicated team via phone, email, WhatsApp and marketplaces.
Read moreDutch customer service for companies in Spain
Based in Spain and selling to the Netherlands or Belgium? Mijnsupportdesk provides Dutch-language customer service by phone, email, WhatsApp and marketplaces.
Read moreReady for customer service that strengthens your brand?
Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546