E-commerce customer service
From “where is my parcel?” to a tricky return: we help your customers quickly and kindly. That builds repeat purchases and good reviews, while you focus on your range and marketing.
For webshops
In e-commerce, service is often the difference between a one-time buyer and a loyal customer. Customers expect fast answers, clear information and a solution when something goes wrong. At the same time, questions grow with your revenue, with peaks around promotions and holidays.
Mijnsupportdesk takes over your webshop’s complete customer service: email, phone, WhatsApp, live chat and your marketplaces. We know the typical questions of online shoppers and work with a knowledge base we build together with you.
Why webshops choose us
Black Friday, the holidays or a successful campaign: we absorb extra volume without you having to recruit.
Webshop, Bol.com, Amazon and social media. The same people, the same knowledge, the same answer.
Customer questions reveal where your webshop can improve. We report the signals, you improve your conversion.
How it works
First we capture how your business works. Our AI tools help the team find that knowledge instantly. And the conversation with your customer is always handled by a person.
We build and maintain a structured knowledge base with your products, policies and procedures.
An internal AI assistant finds the right information and suggests a consistent answer to the agent.
A trained agent checks it, makes it personal and stays responsible for the conversation.
Solutions
From professional support during office hours to a fully staffed team available seven days a week. Choose the starting point that suits you and we will tailor the details.
Professional customer service during office hours. For businesses that want their customer contact handled properly, without building a team themselves.
Ideal for: Smaller and growing webshops with a manageable volume.
Extended availability for growing e-commerce businesses. Evenings and weekends included, exactly when many consumers place orders and ask questions.
Ideal for: E-commerce brands that want to perform on every channel, every day of the week.
For organisations with multiple brands, countries or languages, complex processes or specific availability requirements. Together we design a set-up that fits.
Ideal for: International brands, scale-ups and organisations with complex workflows.
Availability depends on the arrangement we agree together.
Every proposal is tailored to your channels, volumes, required availability and operational complexity. That is why we do not publish standard prices: you receive a clear proposal built around your situation.
Your webshop platform makes little difference to our service. In the introduction we discuss which systems you use and how we connect to them best. Also read about customer service for Shopify stores.
Yes, temporary support is possible too. See temporary customer service for the options.
Carefully and according to your policy. We agree upfront what we may resolve ourselves, such as a replacement or a credit, and when we involve you.
Outsource customer questions on Bol.com, Amazon, Kaufland, Cdiscount and Etsy to Mijnsupportdesk. Timely, accurate and in line with each platform’s rules.
Read moreOutsource your phone customer service to Mijnsupportdesk: a trained agent always answers, never a voice bot. For webshops, marketplace sellers and international brands.
Read moreOutsource your customer service temporarily during peaks, a product launch, a migration or staff absence. Mijnsupportdesk steps in with trained agents.
Read moreTell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546