Legal notice and terms

Policy documents and agreement

Mijnsupportdesk uses separate policy documents, including our privacy policy and cookie policy. Please read them carefully so you are fully aware of our procedures and policies.

When we start working together, a formal contract is drawn up in which all other agreements and obligations are laid down. This contract forms the basis of our collaboration and provides full clarity on the specific terms and responsibilities.

Purpose of our website

This website is intended solely to inform visitors about our services. No registration is required to access the website or obtain information from it. You can consult the content freely without providing personal data.

Liability

We accept no liability for any errors or omissions in the content of the website, nor for any damage, loss or consequential damage resulting from its use. We advise users to verify the information provided before acting on it.

We are committed to protecting your data and handle personal information in accordance with our privacy policy. We take reasonable security measures to protect the website against unauthorised access, alteration or destruction of data. We cannot, however, be held liable for incidents or breaches beyond our control.

By using this website, you agree to these provisions and confirm that you use the website for information purposes only and at your own risk. If you do not agree with these terms, please do not use the website.

Cost structure

Mijnsupportdesk uses a simple and transparent cost structure: we charge per conversation and agree any monthly costs in our contract. All costs and rates are communicated clearly in our proposal and contract. We never charge costs that are not stated in our contract or proposal.

All our services can be cancelled monthly, unless agreed otherwise in our joint agreement or contract.

Cancellation and termination

Before the work starts

All our services can always be cancelled free of charge before the work starts. Contact your contact person or email welkom@mijnsupportdesk.nl.

During the term

During the term of the contract, services can be terminated with one month’s notice and without additional costs. Costs already incurred but not yet invoiced are settled in the final invoice, which you receive within 10 days after the contract ends.

Physical items (including e-books)

If a (physical) item does not fully meet your expectations and is still in its original condition with the (online) seal unbroken, you can return or cancel it within 30 days of receipt. Return costs are at your own expense. Refunds are made in full within 10 days of receipt of the returned item or of the confirmation of your online cancellation. For customers who use a pay-later option, the outstanding amount is adjusted within 10 days. Please contact welkom@mijnsupportdesk.nl for the return address and include your order number.

Contact

Do you have questions about our terms or policies? Email us at welkom@mijnsupportdesk.nl. For specific agreements about our services, please refer to the contract we conclude together.

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