Customer service outsourcing
Hand your customer contact to a team that works like your own department. Mijnsupportdesk takes over phone, email, WhatsApp and marketplace messages, with dedicated agents, a knowledge base about your business and smart AI support behind the scenes.
Why outsource
Customer service matters, but it takes a lot of time, especially for fast-growing webshops and brands. Recruiting, training and scheduling staff, absorbing peaks during the holidays and still helping every customer properly is a profession in itself.
When you outsource your customer service to Mijnsupportdesk, you get a team fully focused on your customers. We take care of the people, the processes and the knowledge. You stay in control through one contact person and clear reporting.
What we take over
You decide which channels and tasks you outsource. Start with one channel or bring everything to us at once.
Real people answering on your behalf and helping your customer straight away.
A managed inbox with clear, personal answers and proper follow-up.
Fast, personal contact through the channels your customers use every day.
Customer questions on Bol.com, Amazon and other platforms, following each platform’s rules.
Careful handling according to your policy, with clear agreements on exceptions.
Insight into question types and recurring bottlenecks, with concrete improvement proposals.
How it works
First we capture how your business works. Our AI tools help the team find that knowledge instantly. And the conversation with your customer is always handled by a person.
We build and maintain a structured knowledge base with your products, policies and procedures.
An internal AI assistant finds the right information and suggests a consistent answer to the agent.
A trained agent checks it, makes it personal and stays responsible for the conversation.
When does outsourcing make sense?
Outsourcing is not a goal in itself. It is a strategic choice that pays off when customer contact starts to hold back your growth. Do you recognise one or more of these signs? Then it is time to talk.
Always in the loop
For us, outsourcing does not mean letting go. Your own client portal and AI insights after every phone call keep you informed about how your customer service performs.
In the client portal you see the conversations we handle for you by phone, email and your other connected channels. For every conversation you see the status and the exact response or answer time, and whether it meets the agreed service level.
We handle the conversation, AI summarises it. For every call you receive a summary, your customer’s sentiment and the topics discussed, so you know what customers call about without listening back and spot trends sooner.
Solutions
From professional support during office hours to a fully staffed team available seven days a week. Choose the starting point that suits you and we will tailor the details.
Professional customer service during office hours. For businesses that want their customer contact handled properly, without building a team themselves.
Ideal for: Smaller and growing webshops with a manageable volume.
Extended availability for growing e-commerce businesses. Evenings and weekends included, exactly when many consumers place orders and ask questions.
Ideal for: E-commerce brands that want to perform on every channel, every day of the week.
For organisations with multiple brands, countries or languages, complex processes or specific availability requirements. Together we design a set-up that fits.
Ideal for: International brands, scale-ups and organisations with complex workflows.
Availability depends on the arrangement we agree together.
Every proposal is tailored to your channels, volumes, required availability and operational complexity. That is why we do not publish standard prices: you receive a clear proposal built around your situation.
Costs depend on your channels, the number of customer questions, the availability you need and the complexity of your processes. We do not use standard prices. After an introduction you receive a clear, tailored proposal.
That is not the idea. We work in your name, follow your tone of voice and apply your policies. For your customers it feels like talking to your own team.
You have one dedicated contact at Mijnsupportdesk. We agree upfront what we handle and what we pass on, and review regularly based on reporting.
No. AI helps our agents internally to find information quickly and formulate consistent answers. Conversations with your customers are always handled by a person.
Yes. Many companies start with one channel, such as email or marketplace messages, and expand later. We are happy to think along about a logical roll-out.
Outsource your phone customer service to Mijnsupportdesk: a trained agent always answers, never a voice bot. For webshops, marketplace sellers and international brands.
Read moreOutsource customer questions on Bol.com, Amazon, Kaufland, Cdiscount and Etsy to Mijnsupportdesk. Timely, accurate and in line with each platform’s rules.
Read moreOutsource your webshop’s customer service. Orders, delivery, returns and complaints handled by a dedicated team via phone, email, WhatsApp and marketplaces.
Read moreIn a no-obligation introduction we discuss your channels, volumes and requirements. Afterwards you will know exactly what we can do for you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546