Customer service outsourcing for e-commerce
We help your customers by phone, email, WhatsApp and on marketplaces. With a knowledge base and AI assistance behind the scenes, and always a real person in the conversation.
Rather call right away? +31 85 060 2546Available every day from 09:00 to 21:00 (CET)
Why Mijnsupportdesk
Your customers will not notice that you have outsourced your customer service. They will only notice that they are helped quickly, kindly and properly.
Dedicated agents and one contact person. We learn your products, policies and tone of voice, so every answer sounds like your company.
Phone, email, WhatsApp or a message via Bol.com: one central knowledge base means your customer gets the same, correct answer everywhere.
Peak season, a product launch or fast-growing marketplace sales? We scale with you, without you having to recruit and train.
Channels
One team for all your customer contact, so you do not have to manage a different partner for every channel.
Real people answering the phone on your behalf. No voice bot and no endless phone menu, but an agent who helps your customer straight away.
Read moreA well-organised inbox, clear answers and no questions left waiting.
Read moreFast, personal contact through the channel your customers use every day.
Read moreCustomer questions on Bol.com, Amazon, Kaufland and more, following each platform’s rules.
Read moreQuestions via your website, Instagram or Facebook answered promptly and in your own style.
Read moreHow it works
First we capture how your business works. Our AI tools help the team find that knowledge instantly. And the conversation with your customer is always handled by a person.
We build and maintain a structured knowledge base with your products, policies and procedures.
An internal AI assistant finds the right information and suggests a consistent answer to the agent.
A trained agent checks it, makes it personal and stays responsible for the conversation.
Who we help
We prefer working with ambitious companies that sell online and take their customers as seriously as their revenue.
From questions about orders and delivery times to returns and complaints: your customer service in safe hands.
Read moreMultichannelSelling through your own webshop and on Bol.com or Amazon? We handle every channel with one way of working.
Read moreSpainBased in Spain and selling to the Netherlands or Belgium? We provide Dutch-language customer service that meets the expectations of Dutch and Flemish customers.
Read moreInternationalProfessional Dutch-language customer service for brands that want to serve the Dutch and Belgian market properly.
Read morePhone customer service
More and more customer service teams let voice bots and phone menus answer the phone. We deliberately choose people. When a customer calls your customer service, they speak to a trained agent who knows your products, thinks along and solves the problem.
Especially when a question does not fit a standard answer, or a customer is frustrated, a person makes the difference for your reputation.
Solutions
From professional support during office hours to a fully staffed team available seven days a week. Choose the starting point that suits you and we will tailor the details.
Professional customer service during office hours. For businesses that want their customer contact handled properly, without building a team themselves.
Ideal for: Smaller and growing webshops with a manageable volume.
Extended availability for growing e-commerce businesses. Evenings and weekends included, exactly when many consumers place orders and ask questions.
Ideal for: E-commerce brands that want to perform on every channel, every day of the week.
For organisations with multiple brands, countries or languages, complex processes or specific availability requirements. Together we design a set-up that fits.
Ideal for: International brands, scale-ups and organisations with complex workflows.
Availability depends on the arrangement we agree together.
Every proposal is tailored to your channels, volumes, required availability and operational complexity. That is why we do not publish standard prices: you receive a clear proposal built around your situation.
Working together
No complicated projects. Just a careful start, so your customers are helped properly from day one.
We discuss your channels, volumes, customers and goals. You immediately get an honest picture of what we can do for you.
You receive a clear proposal with the channels, availability and way of working that suit your business.
We capture your products, policies and tone of voice in the knowledge base and prepare the team carefully.
We start, report and review regularly. Every new question makes the knowledge base and the team stronger.
Always in the loop
For us, outsourcing does not mean letting go. Your own client portal and AI insights after every phone call keep you informed about how your customer service performs.
In the client portal you see the conversations we handle for you by phone, email and your other connected channels. For every conversation you see the status and the exact response or answer time, and whether it meets the agreed service level.
We handle the conversation, AI summarises it. For every call you receive a summary, your customer’s sentiment and the topics discussed, so you know what customers call about without listening back and spot trends sooner.
International
Mijnsupportdesk is based in Spain. We understand the challenge for companies selling from Spain to the Netherlands and Belgium: your customers expect fast, clear and above all Dutch-language service. We provide it, in your name.
That depends on your channels, the number of customer questions, the availability you need and how complex your processes are. That is why we do not work with standard prices. After an introduction you receive a clear, tailored proposal.
Always to a person. We use AI internally: it helps our agents quickly find the right information in the knowledge base and formulate consistent answers. The conversation itself, and responsibility for it, lies with a trained agent.
Phone, email, WhatsApp, live chat, social media and customer questions on marketplaces such as Bol.com, Amazon, Kaufland, Cdiscount and Etsy. You can start with one channel or bring everything to us.
That depends on the channels and the complexity of your processes. An email inbox is set up faster than a full phone team. During the introduction we give you a realistic planning.
Our core is Dutch-language customer service for customers in the Netherlands and Belgium. Do you also need other languages, such as English or Spanish? We are happy to discuss what is possible.
At the start we build a knowledge base with your products, policies, procedures and tone of voice, and keep it up to date together with you. The team is trained on it and uses it in every conversation.
Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546