Email support outsourcing

An inbox that is always under control

We answer your customers’ emails and contact forms in your name. Personal, accurate and consistent, thanks to a knowledge base about your business and AI assistance for our agents.

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Personal answers, not canned text
Structured follow-up
Clear escalation agreements

Email customer service

Fast, clear answers that build trust

For many webshops email is still the largest customer service channel. Questions about orders, delivery times, returns and invoices arrive every day. When they are left waiting, a second email, a phone call or a bad review often follows.

Mijnsupportdesk takes over the management of your customer service inbox. We work with clear priorities, fixed answer guidelines and a knowledge base with your policies, so every customer receives a personal and correct answer.

Management of your customer service inbox and contact forms
Questions about orders, delivery, returns and invoices
Agreements on which actions we carry out ourselves
Reporting on volumes and recurring questions

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Our approach

How we keep your inbox in order

Structure and priority

Urgent questions first. We tag and sort, so nothing slips through the cracks.

Writing in your style

Formal or casual: we write the way your brand sounds and tailor every answer to the customer.

AI as a tool

Our AI assistant suggests answers based on your knowledge base. An agent checks and personalises every message.

Insight and improvement

Recurring questions are signals. We report them so you can improve your website, product information or processes.

How it works

Knowledge, AI assistance and a human touch

First we capture how your business works. Our AI tools help the team find that knowledge instantly. And the conversation with your customer is always handled by a person.

Knowledge

We build and maintain a structured knowledge base with your products, policies and procedures.

AI assistance

An internal AI assistant finds the right information and suggests a consistent answer to the agent.

Human touch

A trained agent checks it, makes it personal and stays responsible for the conversation.

Illustration of our way of working. The sample answer is fictional.

Webshops and brands we work with

Stockpilot
Cat Elite
Solfelt
Excluso
Fruitkist.nl

Frequently asked questions

Do you work in our own inbox or software?

We agree on that during the introduction and look together at the set-up that best fits your current systems and way of working.

Are the emails written by AI?

No. Our AI assistant can suggest a draft based on your knowledge base, but an agent reviews, edits and sends every message. Responsibility always lies with a person.

In which languages do you answer emails?

Our core language is Dutch. Do you also have English- or Spanish-speaking customers, or other languages? Then we will discuss what is possible.

Can you also handle returns and refunds?

Yes, within the permissions we agree together. We define upfront which actions we carry out independently and when we involve you.

Ready for customer service that strengthens your brand?

Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.

Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546

Book an introduction Request a quote +31 85 060 2546