Live chat & social media
Live conversations on your website and socials
Visitors with a question drop off quickly. We answer live chats on your website and messages on Instagram and Facebook, turning doubt into confidence. Always by a real agent.
- Real people in the chat
- Product advice while shopping
- Instagram and Facebook in the same workflow
Live chat & socials
Answering questions when it matters
A visitor who asks a question in the chat is often about to buy. A quick, knowledgeable answer helps them decide. Without an answer, the visitor is often gone.
On Instagram and Facebook, customers expect a reply too. Mijnsupportdesk answers messages on your website and social media in your style, with the same knowledge as on your other channels.
- Live chat on your website during the agreed hours
- Direct messages on Instagram and Facebook
- Product advice and help with ordering
- Referral to phone or email where needed
What you get
Conversations that convert
Advice that helps people choose
Our agents know your range and help visitors find the right product.
Your brand’s tone
Playful or businesslike: we adapt our tone so every conversation fits your brand.
One way of working
Chat, social media, WhatsApp and email share the same knowledge base and agreements.
Webshops and brands we work with
- Stockpilot
- Cat Elite
- Solfelt
- Excluso
- Fruitkist.nl
Frequently asked questions
Is there a chatbot in the live chat?
No. We provide live chat with real agents. AI supports our team behind the scenes in finding information.
Which live chat software do you use?
We adapt to your situation. In the introduction we discuss which tools you already use and how we connect to them.
Do you also respond to public comments on social media?
That is possible as part of our agreements. For public comments and reviews we agree clearly on tone and permissions upfront. Read more about online review management.
Related services
WhatsApp customer service
Outsource your WhatsApp customer service to Mijnsupportdesk. Fast, personal contact through the channel your customers use every day, handled by real people.
Read moreEmail customer service
Outsource your email customer service to Mijnsupportdesk: a tidy inbox, personal answers in your tone of voice and no questions left waiting.
Read moreOnline review management
Online review management by Mijnsupportdesk: personal, professional responses to reviews on your webshop, marketplaces and social media. Build trust.
Read moreReady for customer service that strengthens your brand?
Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546