FAQ
Everything you want to know about outsourcing
Is your question not listed? Feel free to contact us, we are happy to help you personally.
Customer service outsourcing
What does outsourcing customer service to Mijnsupportdesk involve?
We take over your company’s customer contact via the channels you choose: phone, email, WhatsApp, live chat, social media and marketplaces. We work in your name, according to your policies and with a dedicated team.
Which companies is Mijnsupportdesk suitable for?
We specialise in e-commerce: Dutch and Belgian webshops, marketplace sellers, companies in Spain selling to the Netherlands and Belgium, and international brands that need Dutch-language customer service.
Will my customers notice that I have outsourced?
We work in your name and follow your tone of voice. For your customers it feels like contact with your own team.
Getting started
How do I get started with Mijnsupportdesk?
Book an introduction or request a quote. After a conversation you receive a tailored proposal, followed by knowledge transfer and go-live. Read more on How we work.
How quickly can we start?
That depends on the channels and the complexity of your processes. During the introduction we give you a realistic planning.
Do we need to prepare anything?
It helps to have information about your products, terms and frequently asked questions to hand. We build the knowledge base together with you.
Costs
What does outsourced customer service cost?
That depends on your channels, volumes, required availability and the complexity of your processes. We work with a tailored proposal instead of standard prices.
Why do you not show prices?
Because every customer service operation is different. With a tailored proposal you pay for what fits your situation, not for a package that almost fits.
AI, quality and privacy
Do you use AI?
Yes, as a tool for our agents. AI helps find information and formulate consistent answers. Conversations with your customers are always handled by a person.
How do you safeguard quality?
With an up-to-date knowledge base, dedicated agents, reporting and regular reviews with you.
How do I keep insight into my customer service?
Your own client portal at portal.mijnsupportdesk.nl shows the conversations we handle for you, with status and exact response or answer times. With phone support you receive an email with AI insights after every call: a summary, the sentiment and the topics discussed. Read more on How we work.
How do you handle my customers’ data?
Carefully and in line with applicable privacy legislation. We put agreements on processing personal data in writing before we start.
Ready for customer service that strengthens your brand?
Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546