Customer service on Amazon
Customer service for your Amazon customers
On Amazon every buyer interaction counts. We answer your Amazon customers’ messages on time, accurately and within the platform’s communication rules.
- Timely, careful answers
- In line with the platform’s rules
- Combined with your webshop and other channels
Selling on Amazon
Why your Amazon customer service matters
Amazon sets clear requirements for how sellers communicate with buyers and closely monitors your performance. Slow or incomplete answers can lead to unhappy customers and a weaker seller position.
Mijnsupportdesk answers buyer messages in your Amazon seller account, based on your product information and policies. Your customers stay happy and you can focus on your listings, stock and growth.
- Questions about delivery, returns and cancellations
- Product questions before and after purchase
- Complaints handled carefully, according to your policy
- Reporting on question types and bottlenecks
Our approach
How we work for marketplace sellers
In line with platform rules
We respect Amazon’s guidelines for customer communication.
A knowledge base about your products
Answers based on your product information, delivery terms and returns policy.
One team for all channels
Your webshop, email and phone too? The same people and the same knowledge, everywhere.
Webshops and brands we work with
- Stockpilot
- Cat Elite
- Solfelt
- Excluso
- Fruitkist.nl
Frequently asked questions
Which Amazon marketplaces can you help with?
Our core is Dutch-language customer service, for example for Amazon.nl and Dutch-speaking customers in Belgium. For other marketplaces and languages we are happy to discuss the options.
Do you follow Amazon’s communication rules?
Yes. We respect Amazon’s guidelines for buyer-seller communication.
Are you an official Amazon partner?
No. We are not an official Amazon partner. We answer customer questions on your behalf, within your account and in line with the platform’s rules.
What does marketplace customer service cost?
That depends on the number of questions, the platforms and the availability you need. After an introduction you receive a tailored proposal.
Related services
Marketplace customer service
Outsource customer questions on Bol.com, Amazon, Kaufland, Cdiscount and Etsy to Mijnsupportdesk. Timely, accurate and in line with each platform’s rules.
Read moreCustomer service for webshops
Outsource your webshop’s customer service. Orders, delivery, returns and complaints handled by a dedicated team via phone, email, WhatsApp and marketplaces.
Read moreBol.com
Outsource your Bol.com store’s customer service to Mijnsupportdesk. Customer questions answered on time and with care in your seller account, by real people.
Read moreReady for customer service that strengthens your brand?
Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546