Customer service on WhatsApp
Personal contact via WhatsApp
Your customers would rather send a message than call or email. We answer their WhatsApp messages in your name: fast, friendly and accurate. Always by a real agent.
- Real conversations, no chatbot
- Photos and order numbers right in the chat
- Easy to combine with live chat and social media
Why WhatsApp
The channel where your customers already are
For many consumers WhatsApp is the easiest channel: they can ask a question whenever it suits them, send a photo and get on with their day. For webshops it is a powerful channel to solve problems quickly and build trust.
Mijnsupportdesk takes over your WhatsApp customer service. We use the same knowledge base as on your other channels, so customers get the same answer everywhere. And because a person always replies, every conversation feels personal.
- Questions about orders, delivery and returns
- Product advice before and after purchase
- Complaints handled personally and carefully
- Conversations you can review and evaluate
What you get
WhatsApp customer service that fits your brand
Natural conversations
Short, clear messages in your brand’s tone. No walls of text and no robotic replies.
One source of knowledge
The same knowledge base as on phone and email, so your information stays consistent everywhere.
Quick to the right answer
Our AI assistant helps the agent find the right information, so your customer does not have to wait long.
Webshops and brands we work with
- Stockpilot
- Cat Elite
- Solfelt
- Excluso
- Fruitkist.nl
Frequently asked questions
Is there a chatbot answering on WhatsApp?
No. At Mijnsupportdesk a person always replies. We only use AI behind the scenes, as a tool for our team.
Do we need a WhatsApp Business account?
Professional customer service via WhatsApp requires a business account. During the introduction we discuss how the connection works best for your situation.
Can you combine WhatsApp with other channels?
Yes. Many clients combine WhatsApp with email, phone or live chat. One team and one knowledge base keep the answers consistent.
Related services
Live chat & social media
Outsource live chat on your website and customer messages on Instagram and Facebook to Mijnsupportdesk. Fast, personal answers from real people, in your brand’s style.
Read moreEmail customer service
Outsource your email customer service to Mijnsupportdesk: a tidy inbox, personal answers in your tone of voice and no questions left waiting.
Read morePhone customer service
Outsource your phone customer service to Mijnsupportdesk: a trained agent always answers, never a voice bot. For webshops, marketplace sellers and international brands.
Read moreReady for customer service that strengthens your brand?
Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546