International · Spain
Your company is in Spain, your customers are in the Netherlands and Belgium. They expect fast, clear service in their own language. Mijnsupportdesk provides your Dutch-language customer service in your name, with alignment in Dutch, English or Spanish.
The challenge
The Netherlands and Belgium are attractive markets for webshops and brands from Spain. But Dutch-speaking consumers are demanding: they expect fast answers, clear information about delivery and returns, and contact in their own language. An answer in broken Dutch, or only in English, costs trust and therefore sales.
Mijnsupportdesk is itself based in Spain and knows both sides. We answer your Dutch and Flemish customers in natural Dutch, following your policies. With you, we align in whichever language suits you best.
What we do for you
Not just translated, but written and spoken the way Dutch and Flemish customers are used to: direct, friendly and clear.
Selling to Dutch customers via Bol.com or Amazon? We handle customer communication in line with the platform’s rules.
A Dutch-speaking agent answers in your name. That gives Dutch customers confidence in your company.
How it works
First we capture how your business works. Our AI tools help the team find that knowledge instantly. And the conversation with your customer is always handled by a person.
We build and maintain a structured knowledge base with your products, policies and procedures.
An internal AI assistant finds the right information and suggests a consistent answer to the agent.
A trained agent checks it, makes it personal and stays responsible for the conversation.
Why it works
Good customer service is more than language. It is about knowing your products, your processes and your customers’ expectations. That is why we build a knowledge base about your company and work with a dedicated team that speaks to your customers in Dutch.
This lets you grow confidently in the Dutch and Belgian market from Spain, without building a Dutch-speaking team yourself.
Solutions
From professional support during office hours to a fully staffed team available seven days a week. Choose the starting point that suits you and we will tailor the details.
Professional customer service during office hours. For businesses that want their customer contact handled properly, without building a team themselves.
Ideal for: Smaller and growing webshops with a manageable volume.
Extended availability for growing e-commerce businesses. Evenings and weekends included, exactly when many consumers place orders and ask questions.
Ideal for: E-commerce brands that want to perform on every channel, every day of the week.
For organisations with multiple brands, countries or languages, complex processes or specific availability requirements. Together we design a set-up that fits.
Ideal for: International brands, scale-ups and organisations with complex workflows.
Availability depends on the arrangement we agree together.
Every proposal is tailored to your channels, volumes, required availability and operational complexity. That is why we do not publish standard prices: you receive a clear proposal built around your situation.
Yes. Mijnsupportdesk is based in Spain and serves clients in the Netherlands, Belgium and Spain from there. Your customers will not notice: they are helped in natural Dutch. For companies in Spain it is an advantage, because we know both markets first-hand.
You can align with us in Dutch, English or Spanish. We help your customers in Dutch.
Yes. We provide Dutch-language customer service for customers in the Netherlands and Flanders. For French-speaking customers we are happy to discuss what is possible.
Yes. For many international sellers Bol.com is an important gateway to the Dutch and Belgian market. Read more about customer service on Bol.com.
Outsource customer questions on Bol.com, Amazon, Kaufland, Cdiscount and Etsy to Mijnsupportdesk. Timely, accurate and in line with each platform’s rules.
Read moreOutsource your phone customer service to Mijnsupportdesk: a trained agent always answers, never a voice bot. For webshops, marketplace sellers and international brands.
Read moreOutsource your customer service to Mijnsupportdesk: a dedicated team for phone, email, WhatsApp and marketplaces. Real people, supported by knowledge and AI.
Read moreBook an introduction. We can talk in Dutch, English or Spanish, whichever you prefer.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546