Phone customer service outsourcing
We answer the phone on behalf of your company. No voice bot, no endless phone menu: a trained agent who knows your products and helps your customer straight away.
Why phone matters
A customer who calls wants something sorted quickly, or is worried about something. That is exactly when they decide whether to order from you again. A friendly, knowledgeable voice makes the difference.
Mijnsupportdesk provides complete phone customer service for webshops and brands. Our agents are trained on your products, processes and tone of voice. During the call they are supported by a knowledge base and AI assistance, so they have the right answer quickly. The conversation itself is always theirs.
What you get
Our team learns your product range, your policies and the way you want to treat customers.
A structured knowledge base ensures every agent gives the same, correct answer. Exceptions included.
From office hours to 09:00 – 21:00, seven days a week. For custom arrangements we can discuss wider availability.
See why customers call, and spot recurring issues in your products, delivery or website.
We agree in advance which questions we handle and which we pass to you, with a clear summary.
You have a single contact at Mijnsupportdesk for alignment, reviews and new agreements.
Phone customer service
More and more customer service teams let voice bots and phone menus answer the phone. We deliberately choose people. When a customer calls your customer service, they speak to a trained agent who knows your products, thinks along and solves the problem.
Especially when a question does not fit a standard answer, or a customer is frustrated, a person makes the difference for your reputation.
Always in the loop
For us, outsourcing does not mean letting go. Your own client portal and AI insights after every phone call keep you informed about how your customer service performs.
In the client portal you see the conversations we handle for you by phone, email and your other connected channels. For every conversation you see the status and the exact response or answer time, and whether it meets the agreed service level.
We handle the conversation, AI summarises it. For every call you receive a summary, your customer’s sentiment and the topics discussed, so you know what customers call about without listening back and spot trends sooner.
Solutions
From professional support during office hours to a fully staffed team available seven days a week. Choose the starting point that suits you and we will tailor the details.
Professional customer service during office hours. For businesses that want their customer contact handled properly, without building a team themselves.
Ideal for: Smaller and growing webshops with a manageable volume.
Extended availability for growing e-commerce businesses. Evenings and weekends included, exactly when many consumers place orders and ask questions.
Ideal for: E-commerce brands that want to perform on every channel, every day of the week.
For organisations with multiple brands, countries or languages, complex processes or specific availability requirements. Together we design a set-up that fits.
Ideal for: International brands, scale-ups and organisations with complex workflows.
Availability depends on the arrangement we agree together.
Every proposal is tailored to your channels, volumes, required availability and operational complexity. That is why we do not publish standard prices: you receive a clear proposal built around your situation.
Yes. Phone customer service at Mijnsupportdesk is delivered by people. We only use AI internally, to help our agents find the right information quickly.
Yes. We answer on behalf of your company and follow your tone of voice. Together we agree how we greet your customers and what we can promise them.
We pass them to your team through an agreed route, with a clear summary, so your customer does not have to repeat their story.
That depends on the solution you choose: office hours, 09:00 to 21:00 seven days a week, or a custom arrangement. See our solutions for an overview.
That depends on the number of calls, the availability you need and the complexity of the questions. After an introduction you receive a tailored proposal.
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Read moreOutsource your customer service to Mijnsupportdesk: a dedicated team for phone, email, WhatsApp and marketplaces. Real people, supported by knowledge and AI.
Read moreTell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546