International

Customer service across borders, from Spain

Selling to customers in the Netherlands, Belgium, Spain or elsewhere in Europe? We help them in Dutch, English and Spanish, in your name. Mijnsupportdesk is based in Spain and knows both the Dutch and the Spanish market first-hand.

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Dutch, English and Spanish in every package
Based in Spain ourselves
One team and one knowledge base for every language

Selling across borders

Not all your customers speak the same language

More and more webshops sell in several countries, directly or through marketplaces across Europe. Those customers expect fast, clear service in a language they understand. A reply in the wrong language, or through a translation tool, quickly feels impersonal.

At Mijnsupportdesk, customer service in Dutch, English and Spanish is included in every package. The same dedicated team, with the same knowledge base about your products and policies, helps your customers in their own language. Need other languages? We discuss that within Custom.

Dutch, English and Spanish at no extra cost
Also for marketplaces in other countries, such as Amazon.es
The same knowledge base and quality in every language
Other languages by arrangement within Custom

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Why from Spain

Based in Spain, at home in the Dutch market

We work from Spain for clients in the Netherlands, Belgium and Spain. That is why we know both sides: what Dutch customers expect, and how to help Spanish customers well.

Based in Spain ourselves

We know the Spanish market, language and customer expectations from our own experience, not from a handbook.

Real language, not a translation engine

Answers the way Dutch, Flemish and Spanish customers are used to: direct, friendly and clear.

Every language in one team

No need to manage a different partner per country. One contact person, one way of working, one portal.

The other way round

Is your company in Spain and selling to the Netherlands?

Then you have come to the right place as well. Companies in Spain, including Dutch entrepreneurs with a business there, often sell to customers in the Netherlands and Belgium. We provide their Dutch-language customer service in their name and align with them in Dutch, English or Spanish.

Dutch-language customer service for the Netherlands and Flanders
Alignment in Dutch, English or Spanish
Knowledge of both markets

Packages and pricing

Three clear packages. Custom when you need it.

Customer service for e-commerce that grows with your brand. From professional support during office hours to full omnichannel availability seven days a week. You choose the service level; we take care of the people, knowledge, systems and day-to-day delivery.

Clear pricing. Public by default.

You can see upfront what you pay per month and per conversation. No hidden fees and no price that only appears after a sales call. Only Custom / Enterprise is individually quoted.

Essential Support

€395 per month

+ €3.65 per conversation

excl. VAT

Availability: Mon–Fri 09:00–17:30
Channels: 1 channel

Professional customer service during office hours, for e-commerce businesses that want their customer contact properly outsourced without needing extended availability yet.

A dedicated contact person at Mijnsupportdesk
A knowledge base built around your business
AI assistance for our agents
Client portal with live insight
Every digital message and reply visible in the portal
AI insights after every phone call
Reporting
Standard SLA
Customer service in Dutch, English and Spanish

14 days free
Cancel monthly

Try free for 14 days

Growth Support

Full Service Support

€1,295 per month

+ €3.65 per conversation

excl. VAT

Availability: 7 days 09:00–21:00
Channels: All standard channels

Complete omnichannel customer service, seven days a week. For e-commerce brands that hand their first-line customer service to us structurally.

Everything in Growth, plus:

Available seven days a week
All standard channels included
Priority SLA included
Advanced reporting with proactive trend analysis
Periodic process optimisation
Active maintenance of operational knowledge
Prepared for growth, promotions and peak periods

14 days free
Cancel monthly

Try free for 14 days

Custom / Enterprise

Custom pricing

A proposal based on your situation

Availability: Tailored, up to 24/7
Channels: All channels + custom

For larger or more complex service operations. Not a package, but a set-up we design together.

Multiple brands, countries or languages
Custom workflows and specific integrations
Dedicated team and specific requirements
Availability on Dutch public holidays
Custom SLA arrangements
Availability up to 24/7

Discuss a custom plan

All prices exclude VAT. One-time onboarding €1,500. Closed on Dutch public holidays. For the first 14 days you pay no package fee; conversations and onboarding are charged. View SLA, onboarding and add-ons

Webshops and brands we work with

Stockpilot
Cat Elite
Solfelt
Excluso
Fruitkist.nl

Frequently asked questions

In which languages do you help my customers?

In Dutch, English and Spanish. That is included in every package. Other languages can be discussed within Custom.

Does an extra language cost more?

No. Dutch, English and Spanish are included in every package. You pay the same monthly fee and the same price per conversation. See our packages and pricing.

Where is Mijnsupportdesk based?

In Spain. From there we help clients in the Netherlands, Belgium and Spain. You have a dedicated contact person and we align in Dutch, English or Spanish.

Do you also help French-speaking Belgians?

French is not included in the packages as standard. We are happy to discuss what is possible within Custom.

Can you answer customer questions on foreign marketplaces?

Yes, in English and Spanish, for example on Amazon.es. For other languages we look at what is possible within Custom.

Ready to help your international customers in their own language?

Book an introduction or view the packages. Dutch, English and Spanish are always included.

Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546

Book an introduction Request a quote +31 85 060 2546