Customer service on Etsy
Customer service for your Etsy customers
Etsy buyers are looking for something special and expect personal contact. We answer your Etsy shop’s messages with the same care as you would, so you have time to make and design.
- Timely, careful answers
- In line with the platform’s rules
- Combined with your webshop and other channels
Selling on Etsy
Why your Etsy customer service matters
Etsy is all about personal products and personal contact. Buyers ask about custom orders, personalisation, materials and delivery times. A warm and knowledgeable answer often makes the difference between doubt and an order.
Mijnsupportdesk answers your Etsy shop’s messages in your tone, based on a knowledge base with your products, options and terms.
- Questions about delivery, returns and cancellations
- Product questions before and after purchase
- Complaints handled carefully, according to your policy
- Reporting on question types and bottlenecks
Our approach
How we work for marketplace sellers
In line with platform rules
We respect Etsy’s guidelines for customer communication.
A knowledge base about your products
Answers based on your product information, delivery terms and returns policy.
One team for all channels
Your webshop, email and phone too? The same people and the same knowledge, everywhere.
Webshops and brands we work with
- Stockpilot
- Cat Elite
- Solfelt
- Excluso
- Fruitkist.nl
Frequently asked questions
Can you answer questions about custom orders and personalisation?
Yes, within the options and terms we capture together in the knowledge base. When in doubt we check with you before promising anything.
Are you an official Etsy partner?
No. We are not an official Etsy partner. We answer customer questions on your behalf, within your account and in line with the platform’s rules.
What does marketplace customer service cost?
That depends on the number of questions, the platforms and the availability you need. After an introduction you receive a tailored proposal.
Related services
Marketplace customer service
Outsource customer questions on Bol.com, Amazon, Kaufland, Cdiscount and Etsy to Mijnsupportdesk. Timely, accurate and in line with each platform’s rules.
Read moreCustomer service for webshops
Outsource your webshop’s customer service. Orders, delivery, returns and complaints handled by a dedicated team via phone, email, WhatsApp and marketplaces.
Read moreBol.com
Outsource your Bol.com store’s customer service to Mijnsupportdesk. Customer questions answered on time and with care in your seller account, by real people.
Read moreReady for customer service that strengthens your brand?
Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546