Customer service on Kaufland
Customer service for your Kaufland customers
Expanding to Kaufland? That means new customers, new questions and another messaging system. We take over those customer questions in the same way of working as your other channels.
- Timely, careful answers
- In line with the platform’s rules
- Combined with your webshop and other channels
Selling on Kaufland
Why your Kaufland customer service matters
An extra marketplace means extra sales opportunities, but also extra customer contact. Without a fixed way of working you soon end up with separate inboxes and different answers per channel.
Mijnsupportdesk answers your Kaufland customer questions in your seller account, using the same knowledge base as for your other channels. We agree together which languages and markets we cover.
- Questions about delivery, returns and cancellations
- Product questions before and after purchase
- Complaints handled carefully, according to your policy
- Reporting on question types and bottlenecks
Our approach
How we work for marketplace sellers
In line with platform rules
We respect Kaufland’s guidelines for customer communication.
A knowledge base about your products
Answers based on your product information, delivery terms and returns policy.
One team for all channels
Your webshop, email and phone too? The same people and the same knowledge, everywhere.
Webshops and brands we work with
- Stockpilot
- Cat Elite
- Solfelt
- Excluso
- Fruitkist.nl
Frequently asked questions
In which languages do you help Kaufland customers?
Our core is Dutch-language customer service. If you sell through Kaufland in other countries, we will discuss together which languages are needed and what is possible.
Are you an official Kaufland partner?
No. We are not an official Kaufland partner. We answer customer questions on your behalf, within your account and in line with the platform’s rules.
What does marketplace customer service cost?
That depends on the number of questions, the platforms and the availability you need. After an introduction you receive a tailored proposal.
Related services
Marketplace customer service
Outsource customer questions on Bol.com, Amazon, Kaufland, Cdiscount and Etsy to Mijnsupportdesk. Timely, accurate and in line with each platform’s rules.
Read moreCustomer service for webshops
Outsource your webshop’s customer service. Orders, delivery, returns and complaints handled by a dedicated team via phone, email, WhatsApp and marketplaces.
Read moreBol.com
Outsource your Bol.com store’s customer service to Mijnsupportdesk. Customer questions answered on time and with care in your seller account, by real people.
Read moreReady for customer service that strengthens your brand?
Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546