Customer service on Shopify
Customer service for your Shopify customers
Your Shopify store is growing, and so are your customer questions. We take over your customer service via email, chat, WhatsApp and phone, so you can focus on your products and marketing.
- Timely, careful answers
- In line with the platform’s rules
- Combined with your webshop and other channels
Selling on Shopify
Why your Shopify customer service matters
Shopify makes it easy to build a professional webshop and scale quickly. Customer service, however, does not grow along automatically. Questions about orders, delivery and returns increase with every successful campaign.
Mijnsupportdesk provides customer service for Shopify stores through the channels and tools you already use. We discuss how best to connect to your apps and helpdesk during the introduction.
- Questions about delivery, returns and cancellations
- Product questions before and after purchase
- Complaints handled carefully, according to your policy
- Reporting on question types and bottlenecks
Our approach
How we work for marketplace sellers
Every channel of your store
Email, chat, WhatsApp, phone and social media in one way of working.
A knowledge base about your products
Answers based on your product information, delivery terms and returns policy.
One team for all channels
Your webshop, email and phone too? The same people and the same knowledge, everywhere.
Webshops and brands we work with
- Stockpilot
- Cat Elite
- Solfelt
- Excluso
- Fruitkist.nl
Frequently asked questions
Do you work with our Shopify apps and helpdesk?
We connect as well as possible to the tools you already use. In the introduction we discuss your current set-up and the best way of working.
What does marketplace customer service cost?
That depends on the number of questions, the platforms and the availability you need. After an introduction you receive a tailored proposal.
Related services
Customer service for webshops
Outsource your webshop’s customer service. Orders, delivery, returns and complaints handled by a dedicated team via phone, email, WhatsApp and marketplaces.
Read moreLive chat & social media
Outsource live chat on your website and customer messages on Instagram and Facebook to Mijnsupportdesk. Fast, personal answers from real people, in your brand’s style.
Read moreEmail customer service
Outsource your email customer service to Mijnsupportdesk: a tidy inbox, personal answers in your tone of voice and no questions left waiting.
Read moreReady for customer service that strengthens your brand?
Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546